Terms and Conditions

Man With a Van Harrow Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Harrow provides man and van, removal, collection, delivery and related services within the United Kingdom. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Service means any man and van, removal, relocation, collection, delivery, loading, unloading, packing, unpacking, storage or related service provided by us.

We, us and our mean Man With a Van Harrow, the provider of the Service.

You and your mean the customer who makes the booking or on whose behalf a booking is made, and any person benefiting from the Service.

Goods mean the items, belongings, furniture, equipment or materials that you request us to handle, transport or store.

Contract means the agreement between you and us for the provision of the Service, incorporating these Terms and Conditions and any written quotation or confirmation we provide.

2. Scope of Service

We provide man and van and removal services for domestic and commercial customers. Our services may include loading, transport, unloading, and where agreed, packing, unpacking or basic furniture assembly and disassembly.

We operate primarily in Harrow and surrounding areas, and can travel to other locations in the UK by agreement. Our obligation is to use reasonable care and skill in providing the Service in accordance with these Terms and Conditions and any agreed instructions.

3. Booking Process

3.1 You may request a quotation by providing details of the addresses, access conditions, dates, times, type and approximate volume of goods, and any special requirements. Quotations are based on the information you provide and on our availability at the time of enquiry.

3.2 A booking is only confirmed when we accept your request and issue a written or verbal confirmation with the agreed date, time window, price basis and key terms. We reserve the right to refuse or cancel any booking where the information provided is incomplete, inaccurate or misleading.

3.3 You are responsible for ensuring that all details you provide are correct, including addresses, contact details, parking requirements, floor levels, lift availability and any access restrictions. Additional charges may apply if the information you provide is inaccurate or incomplete and this affects the Service.

3.4 If your requirements change after the booking is confirmed, you must notify us as soon as possible. We will try to accommodate changes but cannot guarantee availability. Changes may result in a revised quotation or additional charges.

4. Quotations and Pricing

4.1 Quotations may be given as a fixed price for a described job or as an hourly rate with minimum charge periods. The basis of the quotation will be stated at the time of booking.

4.2 Quotations are given on the assumption that:

There is suitable access at all collection and delivery points for our vehicle and personnel.

The work can be carried out using normal routes without the need for specialist equipment or additional permits.

The volume and nature of the goods correspond to the information you provided.

No unforeseen obstacles, delays or legal restrictions prevent us from carrying out the Service.

4.3 We reserve the right to adjust the price if, on arrival, the actual work differs significantly from the description given, if there are delays outside our control, or if extra services are requested.

5. Payments and Charges

5.1 Payment terms will be confirmed at the time of booking. Unless agreed otherwise, payment is due on completion of the Service on the day of the move or collection.

5.2 We may require a deposit to secure a booking. The amount and due date of any deposit will be notified to you before confirmation. Deposits are applied to the final invoice and are non-refundable except as set out in the cancellation provisions below.

5.3 We accept payment by methods notified to you at the time of booking. You agree to pay all charges in full and without deduction, set-off or counterclaim.

5.4 Where the Service is charged by the hour, the chargeable time starts from arrival at the first collection address or from departure from our base if agreed, and ends when the last item is unloaded or as otherwise agreed. Waiting time caused by factors outside our control may be chargeable.

5.5 If payment is not made when due, we may charge interest on overdue sums at a reasonable commercial rate and may withhold or suspend services until payment is received.

6. Cancellations and Amendments

6.1 You may cancel or amend your booking by giving us notice. The amount of notice required and any applicable charges will depend on the time remaining before the scheduled Service date.

6.2 As a general guideline, cancellations or major amendments may be subject to the following charges:

More than 7 days before the Service date: no cancellation fee, and any deposit may be refunded or transferred at our discretion.

Between 48 hours and 7 days before the Service date: we may retain part or all of the deposit to cover allocated resources and lost opportunities.

Less than 48 hours before the Service date or on the day of the Service: up to 100 percent of the quoted price may be payable.

6.3 If you are not present at the agreed time and place, or if we are unable to access the premises or parking as reasonably required, this may be treated as a late cancellation and charges may apply.

6.4 We reserve the right to cancel or reschedule the Service if we are unable to provide it safely or lawfully, including due to extreme weather, accidents, vehicle breakdown, staff illness, access problems, safety concerns or legal restrictions. In such cases we will seek to offer a new date or a refund of any amounts paid for the affected Service, but we will not be liable for indirect or consequential losses.

7. Your Responsibilities

7.1 You are responsible for:

Ensuring that the premises are accessible, safe and suitable for our personnel to work in.

Arranging and paying for any necessary parking, permits, suspensions or access permissions.

Securing lift reservations or building access where applicable.

Properly packing and labelling your goods unless packing services have been agreed.

7.2 You must not ask us to move or handle any items that are illegal, unsafe, prohibited by law, or outside the scope of our insurance or licences. This includes but is not limited to: hazardous materials, explosives, flammable liquids, gas cylinders, perishable goods, live animals, illegal substances, and any items requiring specialist handling or environmental permits.

7.3 You must notify us in advance of any particularly heavy, fragile, valuable or delicate items, such as safes, pianos, antiques, artwork, glass panels, or equipment requiring special handling. We may decline to carry such items or may require additional charges or conditions.

8. Waste and Disposal Regulations

8.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal service and we may only remove waste where this is lawful and agreed in advance.

8.2 You must not present household waste, building rubble, hazardous materials, electrical waste requiring specialist recycling, or any controlled waste for collection unless this has been explicitly agreed as part of a compliant disposal service.

8.3 Where we agree to remove items for disposal, you confirm that you have the right to dispose of those items and that they do not contain hazardous or restricted materials. Additional charges may apply for lawful disposal, recycling fees or transfer station costs.

8.4 If we discover that items given to us for transport or disposal breach waste, environmental or safety regulations, we may refuse to carry them, return them to you, or arrange for their lawful handling at your cost. You agree to indemnify us for any fines, charges or losses arising from your failure to comply with applicable waste laws.

9. Loading, Transport and Delivery

9.1 We will take reasonable care in loading, securing, transporting and unloading your goods. Our staff will use appropriate methods and will aim to protect both your goods and the premises where we work.

9.2 You or your representative should be present at loading and unloading locations to oversee the process, give instructions, and check that all items are collected and delivered correctly. If you or a representative are not present, we will proceed based on our understanding of the instructions and our record will be conclusive.

9.3 It is your responsibility to check the premises before departure to ensure that nothing has been left behind. We are not responsible for items not listed for removal or not brought to our attention at the time of loading.

10. Liability and Limits of Responsibility

10.1 We will be liable for loss of or damage to your goods only to the extent that such loss or damage is caused by our negligence or breach of contract, and subject to the exclusions and limitations set out in these Terms and Conditions.

10.2 We will not be liable for:

Loss or damage arising from your failure to properly pack, protect or label items where we have not provided packing services.

Loss or damage to fragile or delicate items, including but not limited to glass, china, electronics, artwork or antiques, unless we have specifically agreed in writing to handle them with enhanced responsibility.

Loss of earnings, loss of profits, loss of opportunity, or any indirect or consequential loss.

Loss or damage caused by circumstances beyond our reasonable control, such as weather events, traffic delays, accidents caused by third parties, road closures or acts of third parties.

10.3 Our total liability for any claim arising out of a single incident or series of connected incidents will be limited to a reasonable sum having regard to the nature and value of the goods and the price of the Service, unless otherwise agreed in writing.

10.4 You must notify us in writing of any visible loss or damage as soon as reasonably possible and in any event within 48 hours of completion of the Service. For loss or damage that is not immediately apparent, you must notify us within a reasonable period after discovery and in any case within 7 days of the Service. We may decline liability if you fail to provide timely notice and reasonable evidence.

10.5 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under UK law.

11. Insurance

11.1 We maintain appropriate insurance cover for our vehicles and for our public and employer liability as required by law. Details of our insurance cover can be provided on request.

11.2 You are responsible for arranging any additional insurance you require for your goods during removal, transport or storage. Our charges do not include insurance for your goods unless expressly stated.

12. Delays and Missed Appointments

12.1 We will use reasonable efforts to arrive within any agreed time window, but times given are estimates and are not guaranteed unless expressly stated as such. Traffic conditions, weather, roadworks and other operational factors may cause delays.

12.2 If we expect to be significantly delayed, we will seek to contact you using the details you have provided. We will not be liable for losses caused by delays outside our reasonable control.

13. Complaints and Disputes

13.1 If you are dissatisfied with any aspect of the Service, you should raise the issue with our staff at the time where possible, so that we have an opportunity to address it immediately.

13.2 If your concern is not resolved, you may submit a written complaint setting out the details of the Service, the issue complained of, and any relevant evidence. We will investigate and respond within a reasonable time.

13.3 Both parties agree to act in good faith to try to resolve any dispute arising out of or in connection with the Service before taking legal action.

14. Data Protection and Privacy

14.1 We will collect and use your personal information only to the extent necessary to administer bookings, provide the Service, process payments and communicate with you.

14.2 We will take reasonable steps to keep your personal information secure and will not sell or disclose it to third parties except where required for the performance of the Service, for legal compliance, or with your consent.

15. Variation of Terms

15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract, unless changes are required by law or mutually agreed in writing.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any Contract between you and us are governed by and construed in accordance with the laws of England and Wales.

16.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction over any dispute arising out of or in connection with the Service or these Terms and Conditions, subject to any rights you may have as a consumer to bring proceedings in your local jurisdiction.

By making a booking with Man With a Van Harrow or using our services, you confirm that you have read, understood and agreed to these Terms and Conditions.