Terms and Conditions for Man With A Van Harrow

These service terms and conditions set out the basis on which moving, transport, collection, delivery, and related removal services are provided by Man With A Van Harrow and its representatives. By making a booking, confirming a quotation, or allowing the work to begin, the customer agrees to these terms. Please read them carefully before arranging any service, as they explain the responsibilities of both parties, the scope of work, how charges are calculated, and the limits that apply to liability. For clarity, references to “we”, “us”, “our” and similar expressions mean the service provider, while “you” refers to the customer, client, or person booking on behalf of another party.

These terms apply to domestic and commercial moves, item transport, furniture delivery, loading and unloading assistance, and any related man and van service arranged with us. They are intended to operate as a legal page and are not a guide to moving. Nothing in these terms affects your statutory rights under UK law. If a separate written agreement, booking confirmation, or quotation contains additional conditions, those conditions will apply together with these terms unless expressly stated otherwise.

We may update these terms from time to time to reflect operational, legal, or regulatory changes. The version that applies will usually be the version in force at the time your booking is accepted. Any wording in a quotation, invoice, or written confirmation should be read alongside these terms. If there is any inconsistency, the more specific written term for that job will usually take priority, provided it does not conflict with mandatory law.

Booking Process

Bookings can be made by telephone, email, online form, or any other method we make available from time to time. A booking is not fully accepted until we have confirmed availability and, where relevant, received any required deposit or advance payment. When you request a van and man service, you must provide accurate details about the collection point, delivery point, access conditions, parking restrictions, item size and weight, and any special handling requirements. This information is necessary for us to allocate the right vehicle, number of operatives, and time needed for the job.

The quotation is generally based on the information you provide. If the job changes after booking, for example because there are more items, heavier goods, extra floors, long carrying distances, waiting time, failed access, or additional stops, we may revise the price accordingly. Where a fixed quotation is given, it will only remain valid if the facts you supplied are correct and the service remains substantially unchanged. If we attend and discover that the job is materially different from what was described, we may either amend the price, re-schedule, or decline to proceed if safe completion is not reasonably possible.

If you book on behalf of another person or company, you confirm that you have authority to do so and that the person or organisation you represent will comply with these terms. The booking time allocated to you is reserved for your use only. Delays caused by incomplete information, absence of keys, building restrictions, traffic, or parking issues may result in additional charges or a revised schedule. We will always try to act reasonably, but we are not responsible for delays outside our control.

Payments and Charges

Unless we agree otherwise in writing, payment is due in full on completion of the work. For some jobs, we may require a deposit, part-payment, or full payment in advance, particularly for larger removals, weekend bookings, time-specific jobs, or services requiring vehicle reservation. All fees will be explained in the quotation or booking confirmation, and may include labour, vehicle hire, fuel, waiting time, congestion or parking costs, tolls, specialist handling, disposal fees, and VAT where applicable.

We accept payment by the methods notified at the time of booking. You are responsible for ensuring that your chosen payment method is valid and that sufficient funds are available. If a payment is declined, reversed, or not received when due, we may suspend work, withhold delivery, or charge reasonable administration costs and interest on overdue sums where permitted by law. Invoices not paid on time may be pursued as a debt. Title to any goods we sell, supply, or provide as part of the service does not pass until payment has been received in full.

Where charges are calculated on an hourly basis, time generally starts when our vehicle and operatives arrive at the agreed location or when work begins, whichever is earlier, and ends when the job is completed and the vehicle is ready to leave. Time spent waiting for access, keys, instructions, or parking arrangements may be chargeable. If you request additional services during the job, such as dismantling, reassembly, wrapping, or extra drops, we may charge for those separately. All estimates are given in good faith, but they are not guarantees unless expressly stated as fixed quotations.

You may cancel or reschedule a booking by giving us notice in advance. The amount payable, if any, will depend on the stage at which cancellation occurs, the amount of preparation already undertaken, and whether we have reserved vehicles, staff, or equipment specifically for your booking. If you cancel at very short notice, on arrival, or after work has started, we may charge a cancellation fee or the full quoted amount where that is reasonable and lawful. Any deposit paid may be non-refundable to the extent that it covers administrative costs, lost availability, or other expenses already incurred.

If you are not ready at the agreed time, or if access is unavailable because keys, permits, parking, or entry arrangements have not been organised, we may charge waiting time, re-attendance fees, or cancellation fees. If the job cannot be completed on the planned day due to customer delay, we may offer an alternative date subject to availability, but we are not required to hold the original price if costs have changed. We will always try to be fair and practical, especially where unavoidable circumstances arise, but repeated postponements may lead to the booking being cancelled.

If we need to cancel or re-arrange a booking due to vehicle breakdown, staff illness, severe weather, unsafe conditions, legal restrictions, or another event beyond our reasonable control, we will notify you as soon as reasonably possible and may offer an alternative date or refund any payment made for the cancelled portion of the service. We are not liable for indirect losses arising from a cancellation or re-scheduling unless the law requires otherwise.

Liability, Care of Goods, and Insurance

We will take reasonable care when handling your belongings and will use appropriate methods for loading, transport, and unloading. However, liability is limited to losses or damage caused by our negligence, breach of contract, or failure to exercise reasonable skill and care. We are not responsible for pre-existing damage, ordinary wear and tear, hidden defects, items packed by you or another third party, or damage arising from inadequate packaging, unsuitable containers, or unstable stacking.

You must ensure that all items are properly packed, secured, and suitable for transport unless you have specifically paid for packing services. Fragile goods, antiques, electronics, glass, artwork, plants, and similar items should be clearly identified in advance. If you ask us to move items that are excessively heavy, unstable, or unsafe, we may refuse to handle them or may do so only at your risk and subject to our discretion. We may also refuse to move items where doing so would create a risk of injury, property damage, or breach of law.

Where we disassemble, reassemble, disconnect, reconnect, or reconnect appliances as part of a removal van service, we are not responsible for hidden faults, manufacturer defects, incorrect assembly instructions, or problems caused by prior wear and tear. Unless expressly agreed in writing, we do not accept responsibility for setting up, programming, or testing specialist equipment. You are responsible for ensuring that utility connections, fixtures, and fittings comply with the relevant safety requirements before and after the move.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded under UK law. Subject to that, our total liability for any claim relating to a particular booking will not exceed the total amount paid or payable for that booking, except where a different limit is required by law or agreed in writing. We strongly recommend that you hold suitable insurance for valuable items, premises, and contents.

Waste Regulations and Unwanted Items

If your booking includes the removal, collection, or disposal of unwanted items, it is your responsibility to tell us in advance what is to be removed and whether any goods may be classified as waste. We will only handle waste in accordance with applicable UK waste legislation and environmental rules. Waste must be described accurately, and you must not include hazardous, prohibited, or controlled materials unless we have expressly agreed in writing and are legally permitted to transport them. Items such as chemicals, paint, gas bottles, asbestos, clinical waste, batteries, oils, and other hazardous materials may require specialist handling or may be refused entirely.

Where we remove waste on your behalf, you confirm that you are authorised to transfer it and that it is not subject to any legal restriction. We may ask for details about the origin of the waste, the nature of the items, and whether any item was still usable at the time of collection. We reserve the right to refuse waste that is incorrectly described, contaminated, unsafe, or likely to breach environmental or transport regulations. Any disposal fees, skips, permits, recycling charges, or associated costs will be added to the booking if they are not already included.

You remain responsible for ensuring that any waste presented for collection complies with the law and does not contain personal documents, confidential material, controlled substances, or items requiring specialist disposal. If we reasonably believe that an item is unlawful to transport or dispose of, we may decline to take it, return it to you, or hand it to the relevant authority where required. We are not responsible for losses arising from the lawful refusal of prohibited waste.

Customer Responsibilities

You must ensure safe and lawful access to the premises and loading areas. This includes arranging parking, permits, lifts, building access, and any permissions required from landlords, neighbours, managing agents, or local authorities. You must also tell us about narrow staircases, low ceilings, difficult access, restricted hours, or any other condition that may affect the service. If our team cannot complete the job because access is unsafe or unavailable, we may charge for time and costs already incurred.

You are responsible for disconnecting and reconnecting appliances unless we have agreed to do so and are legally and technically able to proceed. You must also back up digital data and remove valuables, cash, passports, jewellery, and confidential documents before the service starts. We do not accept responsibility for items left in drawers, cupboards, hidden compartments, or inside containers not declared to us. Any instructions must be clear, lawful, and provided before or at the start of the job.

Where parking fines, penalties, clamp release costs, or enforcement charges arise because you failed to provide appropriate arrangements or accurate information, you will be responsible for those amounts unless the law says otherwise. We may also charge for any damage to our vehicle or equipment caused by inaccurate directions, obstructions, unstable loading, or hazardous conditions not disclosed in advance.

Governing Law and General Terms

These terms and any dispute or claim arising from them are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where mandatory consumer law gives you the right to bring proceedings elsewhere. If any part of these terms is held to be invalid or unenforceable, the remaining provisions will continue in full force. A failure by us to enforce any right or provision will not be treated as a waiver of that right or provision.

Nothing in these terms creates a partnership, employment relationship, or agency between you and us other than for the provision of the agreed services. We may assign or subcontract parts of the work where reasonably necessary, provided that this does not materially reduce the standard of service. These terms, together with the quotation or booking confirmation, form the entire agreement for the booking unless otherwise agreed in writing.

If you continue with a booking after being provided with these terms, you acknowledge that you have read, understood, and accepted them. For the avoidance of doubt, these conditions are intended to apply to man with a van Harrow services, man and van Harrow bookings, and other related transport work carried out by us, subject always to the facts of the individual job and applicable UK law.